Client: First American Millwork

I was able to conduct a usability test with users (contractors and clients) who would be using the site for communication and quote requests.

The usability took a mobile-first approach, observing the users and taking notes on their behaviors, actions and pain points.

Next Steps

• Review findings with FAM
• Update Prototypes
• Retest with users
• Make final adjustments
• Deploy and continue monitoring data for UX recommendations