Client: First American Millwork
I was able to conduct a usability test with users (contractors and clients) who would be using the site for communication and quote requests.
The usability took a mobile-first approach, observing the users and taking notes on their behaviors, actions and pain points.
- Review findings with FAM
- Update Prototypes
- Retest with users
- Make final adjustments
- Deploy and continue monitoring data for UX recommendations