Usability Testing: First American Millwork

First American Millwork

Client: First American Millwork

I was able to conduct a usability test with users (contractors and clients) who would be using the site for communication and quote requests.

The usability took a mobile-first approach, observing the users and taking notes on their behaviors, actions and pain points.

Next Steps

  • Review findings with FAM
  • Update Prototypes
  • Retest with users
  • Make final adjustments
  • Deploy and continue monitoring data for UX recommendations